Auragleams aims to provide a fair, transparent, and reliable return and refund process for all customers. This policy explains the conditions under which returns are accepted, the time limits for requesting a return, how refunds are processed, and the expected timelines involved. Customers are encouraged to read this policy carefully before placing an order to ensure full understanding of their rights and responsibilities.

Eligibility for Returns

Customers may request a return if the product received is defective, damaged during transit, incorrect, or significantly different from what was ordered. To be eligible for a return, the request must be submitted within 14 calendar days from the date the order is marked as delivered by the shipping carrier. Returned items must be unused, unworn, and in their original condition, including original packaging and labels, unless the return is due to a manufacturing defect or shipping damage.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or safety reasons. Caps that show signs of wear, alteration, washing, or damage caused after delivery may not qualify for a return. Any item returned outside the approved return window may also be declined.

How to Request a Return

To initiate a return, customers must contact Auragleams customer support by email and provide their order number along with a clear explanation of the reason for the return. If the return request meets the eligibility criteria, customers will receive instructions on how to proceed. Returns sent without prior approval may not be accepted or processed.

Return Shipping Process

Customers are responsible for securely packaging the item being returned to prevent damage during transit. Unless otherwise stated or required by law, return shipping costs are the responsibility of the customer. Auragleams is not responsible for items lost or damaged during return shipping. Customers are advised to use a trackable shipping service when returning products.

Inspection and Approval of Returned Items

Once a returned item is received, it undergoes a review process to ensure it meets the return eligibility requirements. This inspection typically takes 2 to 5 business days from the date the return is delivered to our facility. If the item passes inspection, the return will be approved for a refund. If the item does not meet the required conditions, the refund may be denied, and the item may be returned to the customer at their expense.

Refund Processing Timeline

Approved refunds are processed within 5 to 7 business days after the returned item has passed inspection. Refunds are issued to the original payment method used at checkout. While Auragleams processes refunds promptly, the time it takes for funds to appear in the customer’s account may vary depending on the payment provider or bank, and typically ranges from 3 to 10 additional business days.

Refund Amounts and Deductions

Refunds are issued for the product price paid at the time of purchase. Original shipping fees, if any, are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item. Any applicable deductions, including return shipping costs or damage caused by improper handling, may be applied before issuing the refund.

Exchanges

Auragleams does not currently offer direct exchanges. Customers who wish to receive a different item are advised to place a new order once the original return has been approved and refunded.

Late or Missing Refunds

If a refund has been approved but not received within the expected timeframe, customers should first check with their payment provider or bank. If the issue persists, customers may contact Auragleams support for assistance. We will review the transaction details and provide guidance based on available information.

Chargebacks and Disputes

Customers are encouraged to contact Auragleams directly before initiating a chargeback or payment dispute. Most concerns can be resolved through our support process. Unauthorized or unjustified chargebacks may delay resolution and could result in restrictions on future purchases.

Policy Updates and Changes

Auragleams reserves the right to modify this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page. Continued use of the website after changes are posted indicates acceptance of the revised policy.

Business Details

Business Name: auragleams
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@auragleams.shop
Business Address: 2071 N Arizona Ave, Chandler, Arizona 85225, USA