Shipping Policy

Effective Date: August 24, 2026

At Aura Gleams, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, prepare, and ship orders placed through our website, including our shipping timeframes, delivery methods, and general shipping procedures for customers within the United States.

SHIPPING COUNTRY

Aura Gleams currently ships exclusively within the United States.

We deliver to verified residential and commercial addresses where our shipping partners provide service. If your address is unavailable during checkout, we may be unable to process delivery to that location.

CURRENCY

All prices displayed on our website, including product prices, shipping charges, and any applicable taxes, are listed in United States Dollars (USD).

If payment is made using another currency, your bank or payment provider may apply exchange rates or currency conversion fees.

SHIPPING CHARGES

Shipping costs are calculated automatically during checkout based on factors such as:

  • Delivery destination

  • Selected shipping method

  • Package size and weight

  • Applicable carrier rates

The final shipping cost, if applicable, will be displayed before you complete your purchase.

No additional shipping charges will be applied after your order has been confirmed unless changes are requested by the customer or additional charges become necessary due to circumstances outside our control.

ORDER PROCESSING & DELIVERY TIMEFRAMES

Our fulfillment process is designed to ensure that every order is properly verified, carefully packaged, and prepared for shipment.

Please review our standard shipping schedule:

  • Order Cut-Off Time: 5:00 PM (GMT -5:00), Monday–Friday. Orders placed after the cut-off time will be processed on the next business day.

  • Processing Time: 1–2 Business Days (Monday–Friday). During this time, orders are verified, packed, and prepared for shipment.

  • Transit Time: Approximately 3–5 Business Days after the order has been shipped.

  • Estimated Total Delivery Time: Approximately 4–7 Business Days from the date the order is placed.

Business operations, order processing, and shipments are completed on business days, Monday through Friday, excluding weekends and applicable U.S. public holidays.

Delivery estimates are approximate and should not be considered guaranteed delivery dates.

SHIPPING CARRIERS

Aura Gleams may use reliable shipping carriers and delivery services available for your order and destination.

Once your order has been shipped, you will receive a Shipping Confirmation Email containing available tracking information so you can monitor your package during transit.

SHIPMENT TRACKING

Once your order has been dispatched, we will send you a Shipping Confirmation Email containing your shipment details.

When tracking is available, your email will include a tracking number that can be used to monitor your package throughout the delivery process.

Please allow 24–48 hours after dispatch for tracking information to become available or update within the shipping carrier's tracking system.

SHIPPING ADDRESS & CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

  • Full Name

  • Shipping Address

  • Apartment, Suite, or Unit Number, if applicable

  • City, State, and ZIP Code

  • Email Address

  • Phone Number

Before Shipment

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before your order is dispatched.

After Shipment

Once an order has been handed over to the shipping carrier, we may no longer be able to modify the shipping address or redirect the package.

Aura Gleams is not responsible for delivery delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

CHANGE OF MIND

We understand that customers may sometimes change their minds after placing an order.

If you wish to cancel your order because you have changed your mind, please contact Aura Gleams as soon as possible. We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may be subject to the terms and conditions outlined in our Return & Refund Policy.

Any applicable return shipping costs or other charges may apply depending on the circumstances of the return.

SHIPPING DELAYS & DELIVERY ISSUES

Although we work with shipping providers to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Carrier operational delays

  • High shipping volumes during holidays or peak seasons

  • Natural disasters

  • Other unforeseen circumstances

Delivery estimates are provided for reference only and should not be considered guaranteed delivery dates.

If your shipment is significantly delayed, please contact our customer support team so we can assist you in checking the status of your order.

DAMAGED OR INCORRECT DELIVERIES

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number

  • Clear photographs of the item received

  • Photos of the shipping package and packaging materials, if applicable

  • A brief description of the issue

After reviewing your request, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

MISSING OR DELIVERED PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check around your delivery location.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact the Aura Gleams support team. We will assist you in reviewing the shipment and, where possible, contacting the shipping carrier regarding the issue.

CONTACT US

If you have any questions regarding your shipment, tracking information, estimated delivery times, order status, or any shipping-related issue, please contact us.

Business Name: Aura Gleams
Business Hours: 9:00 AM – 5:00 PM Monday to Friday (GMT -5:00)
Business Email: support@auragleams.shop
Business Address: 4660 Pine Timbers St, Suite 160, Houston, TX 77041, USA