Product & Orders

What products does Auragleams sell? We offer a curated selection of caps designed for everyday casual wear. Each product page features representative images and specific descriptions to help you choose the style that fits your needs.

Can I change or cancel my order? Please contact us immediately if you need to modify or cancel an order. Once an order has entered the processing phase or has been dispatched, we are unable to make further changes.

What should I do if my order is damaged or incorrect? If your order arrives damaged or you receive the wrong item, please contact our support team within the return window. Include your order number and a brief description of the issue so we can assist you.

Shipping & Delivery

Where do you ship? Currently, Auragleams ships exclusively within the United States.

How long is the processing time? Orders are typically processed within 1 to 3 business days (Monday–Friday) after payment confirmation.

What is the estimated delivery time? After processing, delivery usually takes 3 to 7 business days. In total, you can expect your package within 4 to 10 business days.

How can I track my package? Once shipped, you will receive a confirmation email. Tracking information may take up to 24 hours to update once the carrier scans the package.

Payments & Security

What payment methods are accepted? We accept major credit and debit cards through our secure checkout. All payments are handled by verified third-party providers.

Is my data secure? Yes. We do not store sensitive payment credentials on our servers. All transactions are encrypted and processed through secure third-party gateways.

Returns & Refunds

What is the return window? We accept return requests within 14 calendar days from the date of delivery. Items must meet our return eligibility requirements as stated in our Return Policy.

Do you offer exchanges? We do not offer direct exchanges. To receive a different item, please return the original for a refund and place a new order.

When will I receive my refund? Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days. Your bank may take additional time to post the funds to your account.

Business Contact Information

How can I contact support? For any questions, please reach out via email. We respond to inquiries during our standard business hours.