At Auragleams, we strive to provide a transparent and reliable return process. This policy outlines the conditions, timelines, and procedures for returns and refunds for orders placed on auragleams.shop.

Return Window

You have 14 calendar days from the date your order is marked as delivered by the carrier to request a return. Requests made after this 14-day period will not be eligible for a return or refund.

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.
  • Packaging: It must be in the original packaging with all labels and tags attached.
  • Reasons for Return: We accept returns for items that are defective, damaged during transit, or if the incorrect item was received.

Items Not Eligible for Return

  • Items that show visible signs of wear, washing, or alteration.
  • Items damaged due to improper handling after delivery.
  • Returns requested after the 14-day eligibility window.

How to Initiate a Return

To start a return, please follow these steps:

  1. Email Us: Contact our support team at support@auragleams.shop.
  2. Provide Details: Include your Order Number and the reason for the return. For damaged or incorrect items, please attach clear photos.
  3. Approval: If your request is approved, we will provide you with the return instructions. Items sent back to us without prior approval will not be accepted.

Return Shipping

  • Customer Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  • Shipping Errors: If the return is due to an error on our part (incorrect or defective item), we will provide a prepaid return label or reimburse the shipping costs.

Inspection and Refund Process

  • Inspection: Once your return is received, it will be inspected within 2 to 5 business days.
  • Approval: We will notify you via email regarding the approval or rejection of your refund based on the condition of the item.
  • Refund Issuance: Approved refunds are processed within 5 to 7 business days.
  • Payment Method: The refund will be credited back to your original payment method (Stripe or PayPal). Please note that it may take an additional 3 to 10 business days for the funds to appear on your bank statement, depending on your financial institution.

Exchanges

We do not offer direct exchanges. If you require a different style or color, please follow the return process for your original item and place a new order on our website.

Business Contact Information

For any questions regarding your return, please contact us: